Work Hours
Monday to Sunday: 24/7 online
We deliver zisha artistry worldwide with the same care our artisans pour into crafting teapots.
Shipping Coverage.Serving 150+ countries via trusted partners.
Exclusions: War zones/embargoed regions (updated quarterly)
Processing Time
1-3 business days after payment:
Hand-check each piece → Traditional rice paper wrapping → Heritage
Fragile Item Protocol
Three-layer protection system:
Custom-cut foam nest
Shock-absorbent corrugated box
Waterproof outer shell with “易碎/Fragile” seals
Tracking and Support
SMS/email updates at 5 journey stages
24/7 multilingual tracking portal: Track Here
Lost package? File claims after 15-day buffer period